Privacy Notice
1. Important Information and Who We Are
This Privacy Notice explains how ACBO LTD collects, uses, and protects your personal data when you use our website. It also outlines your privacy rights and how the law protects you.
This website is not intended for children, and we do not knowingly collect data relating to children.
This notice should be read alongside any other privacy or fair processing notices we may provide on specific occasions when collecting or processing your personal data.
Controller: ACBO LTD is the controller of your personal data (“we”, “us”, “our”).
If you have any questions about this notice or wish to exercise your rights, please contact our Data Privacy Manager at info@acbo.co.uk.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first.
2. The Data We Collect About You
We may collect and process the following types of personal data:
Identity Data – name, title, date of birth, gender.
Contact Data – address, email, phone numbers.
Transaction Data – details of payments to/from you, and services purchased.
Technical Data – IP address, browser type/version, time zone, operating system, and device information.
Profile Data – login details, preferences, feedback, survey responses.
Usage Data – information on how you use our website, products, and services.
Marketing & Communications Data – preferences for receiving marketing.
We do not collect special category data (e.g., race, religion, health) or information about criminal convictions.
3. How We Collect Your Data
We collect personal data in the following ways:
Directly from you – through forms, phone calls, email, or post.
Automatically – via cookies and similar technologies as you interact with our website.
From third parties – such as analytics providers (e.g., Google).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use it to:
Provide and manage our services.
Communicate with you about our services.
Maintain business and financial records.
Comply with legal and regulatory obligations.
Improve our website and client experience.
Send you marketing (if you have not opted out).
Lawful Bases for Processing
We may process your personal data under the following lawful bases:
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests (to manage and improve our services, grow our business, and keep our records up to date).
We do not rely on consent as a lawful basis except for certain marketing activities.
5. Marketing and Your Choices
You may receive marketing communications from us if you have requested information or purchased services from us and have not opted out.
You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us directly. We will not share your data with third parties for their own marketing without your consent.
6. Cookies
Our website uses cookies to improve your browsing experience. You can set your browser to refuse cookies or alert you when a website uses them. For more details, visit www.allaboutcookies.org.
7. Disclosures of Your Personal Data
We may share your data with:
Service providers who process data on our behalf (e.g., IT, hosting, and support providers).
Cloud storage providers, including Microsoft OneDrive and Google Drive, where we securely store business and client documents.
Professional advisers (e.g., lawyers, auditors, insurers).
HMRC, regulators, and other authorities where required by law.
In the event of a business sale, merger, or restructuring, data may be transferred to new owners.
We require all third parties to respect your data and process it in line with the law.
8. International Transfers
Where we use Microsoft OneDrive and Google Drive, data may be stored on secure servers located outside the UK or EEA. These providers are subject to international data protection safeguards, including standard contractual clauses, to ensure your data remains protected.
9. Data Security
We have implemented security measures to prevent accidental loss, misuse, or unauthorised access to your data. Access is limited to those with a business need to know, and they are bound by confidentiality obligations.
10. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Retention periods are determined based on the amount, nature, and sensitivity of the data, the risk of harm from unauthorised use or disclosure, and applicable legal requirements.
11. Your Legal Rights
Under certain circumstances, you have the right to:
Request access to your data.
Request correction of your data.
Request erasure of your data.
Object to processing.
Request restriction of processing.
Request transfer of your data.
Withdraw consent (where applicable).
You will not be charged a fee for exercising your rights unless your request is excessive or unfounded. We may need to verify your identity before processing your request.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy notices.
13. Changes to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
If you would like to exercise any of your rights or have questions about how we handle your data, please contact us at:
Email: info@acbo.co.uk